Terms and Conditions

Welcome to Alay Decor. These Terms and Conditions govern your access to and use of https://alaydecor.com/ and purchases made through the website.

By accessing our website or placing an order, you agree to these terms, together with our applicable Shipping Policy, Exchange Policy and Privacy Policy. If you do not agree, please discontinue use of the website.

4.1 About Alay Decor

Alay Decor is a home decor and furniture brand offering products through its website.

For legal and customer-support purposes, the seller’s full legal name, business address and contact details should be displayed below before publication.

• Legal Business Name: Alay Decor
• Trade Name: Alay Decor
• Registered/Business Address: 12, Gayatri Krupa, NS Road, Mulund West, Mumbai – 80
• Email: homes@alaydeor.com
• Phone/WhatsApp: +91-7977187837

4.2 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order on our website.

If you are placing an order on behalf of another person or organisation, you confirm that you are authorised to do so.

4.3 Product Information

We make reasonable efforts to display product descriptions, photographs, dimensions, materials, colours, finishes and other relevant information accurately.

However, variations may occur due to lighting, screen settings, photographic conditions, material characteristics, handcrafted processes or manufacturing tolerances.

Natural materials, ceramics, wood and similar products may have variations in texture, grain, tone, shape or finish. Such variations are not necessarily defects where they are consistent with the product description and intended characteristics.

Please review the product description, dimensions, material details and care instructions before placing an order.

Where a product is materially different from its description, defective or otherwise eligible for a remedy under applicable law, your statutory rights remain unaffected.

4.4 Prices and Taxes

Product prices are displayed in Indian Rupees (INR), unless stated otherwise.

Applicable taxes and delivery charges will be shown at checkout or otherwise disclosed as required by law.

We make reasonable efforts to ensure that prices and product information are accurate. If a material pricing or listing error is identified, we will contact you before proceeding where appropriate.

We will not use an error in our website listing to avoid obligations that apply to an order under applicable law.

4.5 Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An automated order acknowledgement confirms receipt of your order but does not necessarily mean that the order has been finally accepted or dispatched.

Order acceptance may depend on payment confirmation, stock availability, verification and other reasonable checks.

If we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with our policies and applicable law.

4.6 Payments

Payments must be made using the payment methods made available at checkout.

We may use third-party payment service providers to process transactions. Their services may be subject to additional terms and privacy policies.

An order may remain pending until payment is confirmed. If a payment is debited but the order is not confirmed, please contact us with the transaction reference so we can investigate.

Cash on Delivery, where offered, is subject to PIN-code availability, order eligibility and any conditions displayed at checkout.

4.7 Shipping, Exchanges and Cancellations

Delivery timelines, shipping charges, order tracking, exchange eligibility and cancellation procedures are governed by the relevant policies published on our website.

Please review those policies before purchasing.

Nothing in these Terms and Conditions removes any consumer rights or remedies that cannot legally be excluded.

4.8 Offers, Coupons and Promotions

Promotional offers, coupon codes and discounts may be subject to specific conditions, including eligibility, minimum order value, validity period, product exclusions and usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined with other offers and have no cash value.

Any offer-specific terms displayed at the time of purchase will apply to that offer, subject to applicable law.

We reserve the right to correct genuine promotional errors and administer offers fairly and transparently.

4.9 Website Use

You agree not to:

• Use the website for unlawful purposes or fraudulent transactions.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with website security, availability or functionality.
• Upload malicious code or harmful material.
• Use automated tools to extract website content in a way that infringes our rights or disrupts the service.
• Misrepresent your identity or provide materially false order information.

We may take reasonable measures to protect the website and our customers from misuse, subject to applicable law.

4.10 Intellectual Property

The Alay Decor name, logo, website design, original text, graphics, photographs and other website content are owned by or licensed to Alay Decor, except where otherwise indicated.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish or commercially exploit our protected content without prior written permission, except where permitted by law.

4.11 Reviews and User-Submitted Content

If you submit a review, photograph, testimonial or other content to us, you confirm that you have the rights necessary to submit it and that it does not unlawfully infringe another person’s rights.

By submitting content for publication, you grant Alay Decor a non-exclusive, royalty-free permission to use, reproduce and display that content for purposes connected with the website and our marketing, subject to applicable law and any additional consent required.

We may moderate or remove content that is unlawful, misleading, abusive, irrelevant or otherwise inconsistent with our reasonable publication standards.

4.12 Limitation of Liability

To the extent permitted by applicable law, Alay Decor will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights relating to defective goods, misleading representations, negligence or other legally protected claims.

Where a remedy is available under applicable law, these terms will be interpreted consistently with that law.

4.13 Third-Party Services and Links

Our website may link to third-party services, including payment gateways, delivery tracking pages and social media platforms.

We do not control third-party websites or services and are not responsible for their independent content or policies. Your use of those services may be subject to their own terms.

This clause does not affect any responsibility Alay Decor has under applicable law.

4.14 Privacy

Our collection and use of personal information is explained in our Privacy Policy.

By using the website, you acknowledge that your information may be processed as described in that policy and in accordance with applicable law.

Where consent is legally required, it will be obtained through the relevant mechanism.

4.15 Changes to These Terms

We may revise these Terms and Conditions to reflect changes in our products, operations or legal requirements.

The updated version will be published on this page with a revised date. Changes will apply prospectively as required by law and will not remove rights that have already accrued to customers.

4.16 Governing Law and Disputes

These Terms and Conditions are governed by the laws of India.

Disputes will be handled by the courts or consumer dispute-resolution forums having jurisdiction under applicable law. Nothing in these terms prevents a consumer from exercising a statutory right to approach a competent consumer commission or other appropriate authority.

Jurisdiction details: [Have the appropriate venue confirmed for the business before publication.]

4.17 Grievance Redressal

If you have a complaint regarding an order, product, payment, website issue or these terms, please contact us first so we can investigate.

• Grievance Contact Name/Designation: Khushal Katira
• Email: homes@alaydecor.com
• Phone/WhatsApp: 91-7977187837
• Business Hours: 9:00 AM to 8:00 PM IST

Please provide your order number, contact details and a description of the issue.

We will acknowledge and address grievances within the timeframes required under applicable law.

4.18 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

4.19 Contact Us

For questions about these Terms and Conditions, contact Alay Decor using the customer-support details provided above.