Shipping Policy
At Alay Decor, we want every piece you choose for your home to reach you safely and in excellent condition. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1.1 Shipping Coverage
Alay Decor currently ships to serviceable PIN codes across India.
Delivery availability depends on the destination PIN code and the coverage of our logistics partners. You can check serviceability by entering your PIN code on the product page or during checkout, wherever this feature is available.
We currently do not offer international shipping unless expressly stated on our website.
1.2 Order Processing
Orders are processed after successful payment confirmation or order verification, where applicable.
Our standard order processing time is 24-48 Hours. Processing may take longer during weekends, public holidays, sale periods or unforeseen operational disruptions.
Orders containing made-to-order, customised or special-order products may require additional processing time. Any applicable extended timeline will be communicated on the product page or separately to the customer.
Orders are not considered dispatched until they have been handed over to our logistics partner.
1.3 Estimated Delivery Timelines
Estimated delivery timelines are displayed at checkout, on the product page or in the order confirmation, where available.
Delivery typically takes 4-5 business days after dispatch, depending on the destination, product dimensions, courier availability and other logistical factors.
These timelines are estimates and not guaranteed delivery dates unless expressly confirmed by Alay Decor in writing.
Large furniture items, fragile products, bulky shipments and deliveries to remote locations may require additional time.
1.4 Shipping Charges
Applicable shipping and handling charges, if any, will be displayed at checkout before you complete your order.
Alay Decor may offer free shipping on selected products, orders above a specified value or during promotional campaigns. The applicable conditions will be displayed on the website.
Any shipping promotion is subject to the terms stated in the relevant offer.
1.5 Order Tracking
Once your order is dispatched, we will share the tracking information through the contact details provided at checkout, where tracking is supported by our logistics partner.
Tracking updates may take some time to appear after dispatch. If your tracking information has not updated for an extended period, please contact our support team with your order number.
1.6 Delivery Attempts
Please ensure that your delivery address, PIN code and contact number are accurate and complete.
Our delivery partners may contact you to coordinate delivery. If delivery cannot be completed because the address is incorrect, the recipient is unavailable or delivery attempts are unsuccessful, the shipment may be returned to our warehouse.
Where additional delivery charges arise because of customer-provided incorrect information or repeated failed delivery attempts, we will communicate any applicable charges before processing a redelivery, where required.
This provision does not limit any rights you may have under applicable consumer protection law.
1.7 Damaged Packages and Delivery Issues
Please inspect the outer packaging when your order arrives.
If the package appears severely damaged, tampered with or incomplete, please document the condition with photographs or video where possible and contact us promptly.
If you receive a damaged, defective, incorrect or incomplete product, notify us at [insert support email/WhatsApp], preferably within [insert reporting window] of delivery, with your order number and supporting photographs or video.
We will review the issue and communicate the appropriate resolution in accordance with our Exchange Policy and applicable law.
A missed reporting window will not automatically remove any consumer rights that cannot legally be excluded.
1.8 Delays and Exceptional Circumstances
Delivery may be affected by weather events, strikes, transport disruptions, public restrictions, natural disasters or other circumstances beyond reasonable operational control.
If a significant delay is brought to our attention, we will make reasonable efforts to coordinate with our logistics partner and provide an update.
1.9 Contact Us
For shipping-related queries, contact:
- Brand: Alay Decor
- Email: homes@alaydecor.com
- WhatsApp/Phone: +91-7977187837
- Support hours: 9:00 AM to 8:00 PM IST
Please include your order number so we can assist you efficiently.
